Returns and reshipment

Our reshipment guarantee

If your order is lost in transit, arrives damaged, or contains the wrong item, we will reship it free of charge. Contact us within 14 days of the expected delivery date with your order number and, for damage, a photograph of the parcel and contents.

Returning unopened items

You can cancel your order and return unopened, sealed items within 14 days of delivery for a refund of the item price. For product integrity, we cannot accept returns of opened vials or items whose tamper seal has been broken, or items that have not been stored as directed. Please contact us before returning anything so we can give you the return address and a reference.

Refunds

Refunds are made to the original payment method within 14 days of us receiving the returned item, or of confirming a problem that cannot be resolved by reshipment. If the item was faulty or incorrect, we also refund the original delivery charge.

Your statutory rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

How to report a problem

Contact us with your order number and a short description. We aim to reply within one working day.